Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"aa82ffcf08fa3e5c0ccca1eb55cf09a58654663e_lout","branding":{"id":"2","key":"hot","name":"Apparatus Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5f9e7b","headerLinkHoverBGColor":"#5f9e7b","headerBadgeColor":"#5f9e7b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f71e5039-68e0-4c0f-b4d6-0753039f1ed5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODg4MzZmYy03ZGYzLTRlMjctYjZkNC04ZDNmZTQxMTYwYWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3MWU1MDM5LTY4ZTAtNGMwZi1iNGQ2LTA3NTMwMzlmMWVkNSI6WyJyZWFkIl19LCJleHAiOjE3Nzk1MjA4MDIsIm5iZiI6MTc3OTUyMDIwMn0.DlCW7fLK6Ff-u9YJmwLouLIDBQINr8fNIZ6BmoiQ2PM&client=688836fc-7df3-4e27-b6d4-8d3fe41160aa&mode=fit","logoId":"f71e5039-68e0-4c0f-b4d6-0753039f1ed5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Apparatus","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Apparatus","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Apparatus","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6786b8","helpCenterTitleColor":"#002856","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODg4MzZmYy03ZGYzLTRlMjctYjZkNC04ZDNmZTQxMTYwYWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Nzk1MjA4MDIsIm5iZiI6MTc3OTUyMDIwMn0.ckoBILGAX3-s0w5En4wZO12bt_CMh0uDZa-C9atVgQw&client=688836fc-7df3-4e27-b6d4-8d3fe41160aa&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#6786b8","topBarTextColor":"#002856","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"hot","projectId":10026,"serviceDeskId":2,"name":"Apparatus Service Desk","description":"<p>Choose an option below to raise a ticket.</p>\n<p>Alternatively, click here to <a href=\"https://jira.helpdesk.apparatus.io/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">view your open tickets</a></p>\n<p>Need to speak to someone urgently? Call us on +44 (0)3338 806001</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://jira.helpdesk.apparatus.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[20],"key":""},{"id":"55","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://jira.helpdesk.apparatus.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[17],"key":""},{"id":"58","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://jira.helpdesk.apparatus.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[18],"key":""},{"id":"59","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://jira.helpdesk.apparatus.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[18],"key":""},{"id":"54","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://jira.helpdesk.apparatus.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[19],"key":""},{"id":"57","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://jira.helpdesk.apparatus.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[18],"key":""},{"id":"25","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://jira.helpdesk.apparatus.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"60","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10524,"iconUrl":"https://jira.helpdesk.apparatus.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"Common Requests"},{"id":17,"name":"Account & Billing"},{"id":19,"name":"Got something to suggest?"},{"id":20,"name":"Emailed Requests"}],"orderMapping":{"20":[10],"17":[55],"19":[54],"18":[57,59,58]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"71a8bb6b-91b1-3fff-a842-57c18a797ab7","appLinkName":"System Confluence","appLinkUrl":"https://apparatus2.atlassian.net/wiki","spaceKey":"HOT","spaceName":"Apparatus Service Desk","spaceUrl":"https://apparatus2.atlassian.net/wiki/spaces/HOT","isServer":false},"labels":[],"projectKey":"SD2","serviceDeskId":2,"kbLinkDomainURLs":["https://apparatus2.atlassian.net","https://jira.helpdesk.apparatus.io"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD2","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODg4MzZmYy03ZGYzLTRlMjctYjZkNC04ZDNmZTQxMTYwYWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tOTA1OTQzNTQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3OTUyMTQwMiwibmJmIjoxNzc5NTIwMjAyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.YqKZlaExvGcwz-q1hBLNpjtvMD_1ZS9uyzOx5mZ-X0U","targetCollection":"upload-user-collection-90594354","endpointUrl":"https://api.media.atlassian.com","clientId":"688836fc-7df3-4e27-b6d4-8d3fe41160aa","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"5be9ee2b-dee3-4e59-9553-c562c49b7896","name":"General","description":"Explore platform-wide tips, like using search, sorting, and filtering tables, to navigate Apparatus efficiently.","categoryUrl":"https://jira.helpdesk.apparatus.io/servicedesk/customer/portal/2/topic/5be9ee2b-dee3-4e59-9553-c562c49b7896","lastUpdated":"1737375391894","createdAt":"1737374255308"},{"id":"bfa5b335-e6f1-4bf4-ad5c-2d924b9926ef","name":"Customers & Users","description":"Learn how to manage users, customer settings, and view customer-specific details like sales orders.","categoryUrl":"https://jira.helpdesk.apparatus.io/servicedesk/customer/portal/2/topic/bfa5b335-e6f1-4bf4-ad5c-2d924b9926ef","lastUpdated":"1779091186514","createdAt":"1737374190225"},{"id":"9a817af6-7af0-48fa-a163-a00c70a9b0ed","name":"Orders","description":"Learn how to create and manage customer orders efficiently within the platform.","categoryUrl":"https://jira.helpdesk.apparatus.io/servicedesk/customer/portal/2/topic/9a817af6-7af0-48fa-a163-a00c70a9b0ed","lastUpdated":"1772632059390","createdAt":"1737980174390"},{"id":"f3cbdce6-e793-41b5-b268-0d1eec947ce1","name":"Catalogue","description":"Find guidance on updating product details, organizing categories, and managing related products.","categoryUrl":"https://jira.helpdesk.apparatus.io/servicedesk/customer/portal/2/topic/f3cbdce6-e793-41b5-b268-0d1eec947ce1","lastUpdated":"1777389649356","createdAt":"1737374201560"},{"id":"19a7899c-830d-4607-b552-1cceada812a0","name":"Pricing","description":"Manage price lists, set up discounts, and control pricing strategies with ease.","categoryUrl":"https://jira.helpdesk.apparatus.io/servicedesk/customer/portal/2/topic/19a7899c-830d-4607-b552-1cceada812a0","lastUpdated":"1746628872024","createdAt":"1741605941298"},{"id":"478ce331-c56e-4bc6-94fc-9466964180ac","name":"Storefront","description":"Customise your storefront, create custom pages, and design forms to enhance your online presence.","categoryUrl":"https://jira.helpdesk.apparatus.io/servicedesk/customer/portal/2/topic/478ce331-c56e-4bc6-94fc-9466964180ac","lastUpdated":"1777473098079","createdAt":"1738592472187"},{"id":"61c45471-6620-48e8-ac65-6df7633efe2c","name":"Insights","description":"Track carts, transactions, and outgoing messages to gain valuable business insights.","categoryUrl":"https://jira.helpdesk.apparatus.io/servicedesk/customer/portal/2/topic/61c45471-6620-48e8-ac65-6df7633efe2c","lastUpdated":"1741610306494","createdAt":"1741607733568"},{"id":"f38decdf-f3da-466b-b6fe-6de405600054","name":"Team","description":"Invite, remove, and assign roles to team members for secure, organised platform access.","categoryUrl":"https://jira.helpdesk.apparatus.io/servicedesk/customer/portal/2/topic/f38decdf-f3da-466b-b6fe-6de405600054","lastUpdated":"1740062957521","createdAt":"1740062792122"},{"id":"4094e7c3-93ee-472e-9cf3-a85a981a145e","name":"Admin Settings","description":"Learn to configure site-wide settings, including invoicing, orders, delivery methods, and working days.","categoryUrl":"https://jira.helpdesk.apparatus.io/servicedesk/customer/portal/2/topic/4094e7c3-93ee-472e-9cf3-a85a981a145e","lastUpdated":"1772553690914","createdAt":"1737374236588"},{"id":"e1d8d305-e901-47bc-83e3-fe6c6c432c13","name":"Integrations","description":"Learn how to set up and manage integrations to connect Apparatus with other tools seamlessly.","categoryUrl":"https://jira.helpdesk.apparatus.io/servicedesk/customer/portal/2/topic/e1d8d305-e901-47bc-83e3-fe6c6c432c13","lastUpdated":"1777386073637","createdAt":"1739193183165"},{"id":"4e1ae2b6-2316-4f9c-bdb7-046312a225b6","name":"Release Notes","description":"Stay updated on the latest features, improvements, and fixes for every new release.","categoryUrl":"https://jira.helpdesk.apparatus.io/servicedesk/customer/portal/2/topic/4e1ae2b6-2316-4f9c-bdb7-046312a225b6","lastUpdated":"1778135558720","createdAt":"1712127192899"}]}},"sharedPortal":{"name":"Apparatus","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://apparatus2.atlassian.net/wiki","kbLinkDomainURLs":["https://apparatus2.atlassian.net","https://jira.helpdesk.apparatus.io"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}